Debbie and Walt are fantastic to deal with. Always helpful in providing feedback on what you need. They provide great customer service and communication. Shipping is quick and efficient and the rare problems are with. The 4 out of 5 in Ease of Build is really because at 72 with poor eyesight and coordination N Scale is tough to work in. I've done business with them for more years than I care to admit and now have 10+ kits completed. With another already in the planning to be ordered soon. Highly recommend them, you will not be sorry!